Suwada Blacksmith Works Inc. (“Suwada”) recognises the importance of protecting personal information and considers proper usage and protection of such information a social responsibility. For the purposes of offering products and services that customers can use with ease, Suwada has established a privacy policy, as described below, and keeps all of its directors and employees informed of it and always seeks to improve its management and maintenance of customer information.
Privacy Policy
1. Acquisition, Usage, and Provision of Personal Information
1) Definition of personal information
Any information that can identify the specific individual is defined as personal information.
2) Acquisition, usage, and provision of personal information
When acquiring personal information from an individual, Suwada shall acquire and use the information within the scope of necessity, after informing the concerned person regarding the purpose of the acquisition and obtaining that person’s consent. Suwada shall not provide personal information to any third party unless prior agreement from the concerned person has been obtained or unless such provision is required by law and/or regulations.
3) Consignment of processing of personal information
Suwada shall never consign handling of person information to any third party.
4) Entrustment of processing of personal information
When entrusted with the handling of personal information, Suwada shall manage the information strictly and use it only within the scope of the contract with the customer.
2. Appropriate Management of Personal Information
Suwada shall endeavour to prevent the leakage, loss, alteration, or other misuse of personal information in its possession and accumulate and store such information under the strictest controls.
3. Compliance with Relevant Laws and Regulations
When handing personal information, Suwada shall comply with all laws and regulations relating to the protection of personal information.
4. Internal Organisation for Securing Personal Information
Suwada has established an internal organisation for the protection of personal information and shall endeavour to secure the personal information in its possession, ensure that it is accurate, keep it updated, and make continuous improvements to its system for storing and handling such information.
Handling of Personal Information
1. Purpose of Using Personal Information
Suwada may request that a customer provide name, address, telephone number, date of birth, email address, credit card information, and other personal information. Suwada shall use the information for the purposes described below.
i) To deliver products; to send brochures, DM, and email; to provide information relating to products/services
ii) To respond to enquiries and/or requests from customers regarding Suwada’s products and/or services
2. Consent to Acquire and Use Personal Information
Suwada shall abide by laws and regulations to acquire personal information from customers through appropriate and fair means. When a customer freely provides Suwada with personal information in the manner described below, that provision shall be regarded as giving consent to the usage purposes stipulated in the preceding paragraph.
i) The customer fills in a form on the company’s website with personal information and presses the Send button
ii) The customer provides Suwada with personal information via telephone, post, fax, email, or the like or fills in and submits a designated form to Suwada
iii) The customer provides Suwada with contact information when making a maintenance request
3. Provision of Personal Information
Suwada shall not provide personal information it acquires to any third party without prior consent from the person concerned. However, when required by law and/or regulations, Suwada shall disclose the information without prior consent.
4. Disclosure or Termination of Provision of Personal Information
Customers wishing to disclose, correct, or erase personal information should contact Suwada’s enquiries desk to do so. Suwada shall take corresponding action upon confirming the identity of the person making the request.
5. Termination of Use and/or Provision of Personal Information
When Suwada receives a request from a customer to terminate the use and/or provision of the customer’s personal information, Suwada shall stop using said information promptly upon confirming the identity of the person making the request.
6. Contact for Opinions and Complaints regarding Handling of Personal Information
Opinions or complaints concerning the handling of personal information are accepted at the contact indicated below. Suwada shall send a reply and attempt to deal with the issue in a swift and appropriate manner.
